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unable to open .ai file in Visualmill 2015

Posted: Wed Feb 10, 2016 4:52 pm
by wabecomilluser
I am unable to open an .ai file in Visual mill 2015. I am told this was saved from the current version of illustrater.
I am aware that not all versions are supported by VM 2015.
Which version or versions are. I can then tell the designer to save the file in that version and hopefully that will work.

Re: unable to open .ai file in Visualmill 2015

Posted: Tue Feb 16, 2016 11:16 am
by wabecomilluser
I am still hoping for a reply to my question, Mecsoft. In the meantime work is backing up. I look forward to the answer from you soon.

Re: unable to open .ai file in Visualmill 2015

Posted: Thu Feb 18, 2016 9:27 am
by MecSoft Support
We support version 3.0 (and less) of AI files. It corresponds to Adobe Illustrator 7.0. So you should choose 3.0 or less before saving/exporting.