unable to open .ai file in Visualmill 2015

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wabecomilluser
Posts: 24
Joined: Tue Jul 26, 2011 2:21 pm

unable to open .ai file in Visualmill 2015

Post by wabecomilluser »

I am unable to open an .ai file in Visual mill 2015. I am told this was saved from the current version of illustrater.
I am aware that not all versions are supported by VM 2015.
Which version or versions are. I can then tell the designer to save the file in that version and hopefully that will work.
wabecomilluser
Posts: 24
Joined: Tue Jul 26, 2011 2:21 pm

Re: unable to open .ai file in Visualmill 2015

Post by wabecomilluser »

I am still hoping for a reply to my question, Mecsoft. In the meantime work is backing up. I look forward to the answer from you soon.
MecSoft Support
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Location: Irvine, CA, USA
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Re: unable to open .ai file in Visualmill 2015

Post by MecSoft Support »

We support version 3.0 (and less) of AI files. It corresponds to Adobe Illustrator 7.0. So you should choose 3.0 or less before saving/exporting.
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